Terms and Conditions
Neckology 101 is a Be You Beauty, LLC Company Payments processed through PayPal will show paid to Be You Beauty, LLC. We accept all major credit cards (American Express, Visa, MasterCard, Discover).
Shipping Policy
Shipping & Delivery Flat Rate shipping of $5.95 and FREE Shipping on all orders over $75 only available in 48 contiguous States. All orders are shipped via USPS and usually arrive within 3 - 7 business days after the order is processed, unless otherwise noted. Most packages arrive within 3 - 10 business days. All orders are process within 2- 3 business days. Tracking information is automatically emailed once the order has shipped. Packages are mailed from Memphis, Tennessee. Shipping outside of the U.S. is currently not available.
Return Policy
Returns & Exchanges Effective 9/9/19
Discounted/Sales/Clearance items are final sale.
Returns
If for any reason you are not happy with your purchase, you must contact us to initiate the return of your merchandise within 5 days of the delivery of your product. After which, you have an additional 3 days to physically return the item(s) back and provide us the tracking number for a store credit ONLY. After 5 days from the point of delivery, no returns/exchanges shall be accepted. Please return items in original condition (unworn, unaltered) with the tags attached. Items that do not meet these criteria will be denied and returned to sender. Buyer is responsible for contacting returns@neckology101.com to initiate return process.
Damages
If your purchase arrives damaged, you must contact us within 48 hours of the delivery of your product with pictures that clearly show the damage to the product. Based on the damages: A ) We will send a pre-paid return authorization label to allow you to return the item(s) back to us within 3 days of receiving the pre-paid label. Once received, we will fix the item and mail it back to you free of charge. B ) Or, based on the damage shown in the picture, we will send a replacement of the damaged item if it is still available. If the item is not available we will issue a store credit of the amount paid. Because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service. Please allow up to 2 weeks from the time you mail your order for the return or exchange to be processed. An email will be sent to you once the return or exchange has been processed. Ship returns to: Neckology 101 Attn : RMA Department PO Box 994 Cordova, TN, 38088 US
Privacy Policy
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
What We Collect
We may collect the following information: · name and phone number · contact information including email address · demographic information such as postcode, preferences and interests · other information relevant to customer surveys and/or offers
What We Do With The Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: · Internal record keeping. · We may use the information to improve our products and services. · We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. · From time to time, we may need to use your information to contact you for order update purposes. We may contact you by email, phone, fax or mail. · We may use the information to customize the website according to your interests. · We may provide your information to our third party partners for marketing or promotional purposes.
We will NEVER sell or misuse your information.